Planet 7 Casino Review 2026

Planet 7 runs on SpinLogic software and is operated by Primrose Media Limited, registered in Anjouan, Comoros, under company number 15804.

That registration number is the same one used by Silver Oak Casino and Captain Jack Casino. The terms and conditions across all three are identical, down to the same June 2026 revision date and the same clause numbering. The banking pages match to the cent. Section 13.7 confirms the network explicitly: a ban for abuse of casino policy at this casino or any of our sister brands can result in suspension and voided winnings.

Planet 7 holds a 1.4 out of 5 rating on Trustpilot, which is among the lowest we have encountered. Our own test never got far enough to test a withdrawal, and that is itself the finding.

Our test: blocked at verification

Worth noting how directly this matches the review pattern. One player described being told their account was verified by email, then being told repeatedly afterwards that documentation was still wrong, with a different objection each time. Another described submitting a bank statement that had already been accepted at two sister casinos and having it rejected as fake here.

The withdrawal maths

Three clauses, taken together, explain almost every complaint on the Trustpilot page.

• Section 5.7: withdrawal requests are reviewed within 7 to 10 business days.
• Section 5.8: a maximum of $2,500 is approved per pay period, with payment following 7 to 10 business days after approval, and a maximum of $2,500 sent per week.
• Section 5.6: if your balance is at least ten times your total deposits, withdrawals are capped at $5,000 per month rather than $10,000.

A player who won across four casinos in this group described exactly what that produces: roughly $30,000 in total, paid over almost three months, with VIP levels lost along the way. They also wrote that if you do not have Coindraw available, approval takes ten business days and payment another ten, which is thirty calendar days, and observed that the casino would never accept that timeframe from a player.

The second clause is the one that hurts most. Win big relative to what you deposited and your monthly ceiling halves precisely at the moment it matters. A player turning $200 into $10,000 collects at $5,000 per month, so a payout that would take two months at the standard limit takes four.

None of this is concealed. All of it is published. Almost nobody reads it before they win.

What the reviews show

The official profile is at trustpilot.com/review/planet7casino.com. Reading through rather than glancing at the score, five patterns repeat.

Verification used as a wall

The dominant complaint. One player won $4,200 on a No Rules promotion, was told documents were missing, resubmitted repeatedly, and describes receiving a different objection each time despite holding an email confirming the account was verified. Another had a bank statement rejected as fake after the same document had been accepted at two sister brands.

No Rules bonuses not behaving as advertised

Two players describe taking a bonus marketed as no maximum cashout and receiving only their deposit back, with the remainder removed. Under section 6.11 the restrictions on a No Rules bonus survive playthrough completion, and any excluded game played on that balance can void everything. Formally the casino has grounds. Practically, the marketing and the outcome do not match.

The verification deposit

Multiple complaints describe being asked to send a small crypto amount, commonly $10 or $11, to verify a wallet before a free bonus payout, then receiving nothing. Section 6.2 does require this deposit and specifies Litecoin. It also states that if you send any other cryptocurrency, the casino may treat it as a real money deposit with no refund. That clause explains at least some of these cases, and the players involved plainly did not know it existed.

Card deposits creating a dead end

Section 5.5 routes card depositors to bank wire only. One player described depositing by debit card, winning over $900, and then discovering their checking account could not receive international wires. They opened a new account, only to be told it needed fifteen transactions and a supporting statement first. Their objection is the right one: this should be disclosed before the deposit, not after the win.

Support unreachable

Live chat sitting in a permanent queue, chats closed without resolution, generic replies. One player reported their account closed during a withdrawal dispute with the chat ended and no reason given. Our own experience matched this precisely.

The other side

Two three star reviews are worth reading properly. One Canadian player praised the games and the No Rules deposit offers, called customer service good, and identified the withdrawal system as the only real problem, noting Coindraw caps at $2,000 and takes six to seven days while everything else takes far longer.

The other is the $30,000 player above. Paid in full, across three months, across four casinos in the group. Frustrated, but paid.

Both suggest the same conclusion as Silver Oak: this operator settles, extremely slowly, when the account clears verification. The obstacle for us was that ours did not.

Games

SpinLogic software, formerly RTG. Slots, blackjack, video poker, keno, craps, roulette, baccarat, specialty games and a jackpot section with network progressives.

Section 6.14 classifies progressives as Not Allowed Games: only match bonuses tied to a progressive release may be used on them, and any other bonus can void winnings even after wagering is met. If you play jackpots here, play them on real money with no bonus active.

Banking

Deposits:

• Bitcoin: free, 3 minutes, $30 to $100,000
• Litecoin: free, 2 minutes, $30 to $100,000
• Ethereum: free, 3 minutes, $30 to $100,000
• Changelly: free, 5 minutes, $60 to $200
• Visa, Mastercard, Amex, Discover: 3 to 10 percent fee, instant, $30 to $1,000

Withdrawals:

• Bitcoin: fee $0 to $40, 7 to 10 days, $50 to $2,500
• Coindraw: 5 percent fee, 0 to 7 days, $20 to $2,500
• Bank Wire: fee $0 to $20, 7 to 10 days, $100 to $2,500
• Check: fee $0 to $25, 7 to 10 days, $100 to $2,500

Coindraw is the only method with a materially better window and a $20 minimum. Players who mention it describe it as the one thing that makes withdrawals workable here.

Do not deposit by card. The 3 to 10 percent fee is high, the limit is a hundred times smaller than crypto, and section 5.5 then locks you into bank wire for withdrawals, which is where several players got stuck permanently.

An 8 percent fee, minimum $4, applies if you withdraw without wagering your deposit at least once.

Verification

Government issued photo ID, front and back images of any card used in the past three months, a selfie holding your ID or a requested object, and a utility bill from the last three months. The casino may additionally request bank statements or proof of legal residency, and reserves the right to verify at any point, not only at signup.

Given that we could not complete this process and that verification complaints dominate the review page, treat it as the primary risk at this casino rather than a formality. Submit everything on day one, photograph documents flat and in daylight with all four corners visible, and keep every confirmation email with its date.

Licence and recourse

Licensed in Anjouan, Comoros, under the Computer Gaming Licensing Act 007 of 2005. Section 15.3 sets governing law as Anjouan, section 15.4 places disputes under Comoros jurisdiction. Anjouan provides no meaningful player protection mechanism.

Two clauses to know. Section 15.1 requires disputes to be lodged within three days of the wager being decided, against a 14 day standard elsewhere. Section 14 caps total liability at the value of your wager or $500, whichever is lower.

The Central Dispute System is linked in the site footer and is the practical escalation route once four weeks have passed. Our complaints guide covers how to use it and what evidence to collect first.

Restricted countries

Australia, Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, all FATF blacklisted countries, and any jurisdiction prohibited by the Anjouan Offshore Financial Authority. Minimum age 21. VPN use is prohibited under section 2.6.

Verdict

We could not complete verification at Planet 7 and support never responded, so we have no evidence this casino pays and no evidence it does not. That is the honest position, and it is why the rating sits where it does rather than lower: a scam label requires proof of non payment, and what we have is an account that never became functional.

What is documented is enough. A Trustpilot score of 1.4. Verification complaints as the dominant theme, several from players holding written confirmation that their accounts were already verified. A $2,500 approval ceiling per pay period that turns any real win into a payment schedule measured in months. A monthly cap that halves exactly when you win big. An explicit contractual right to reverse an approved withdrawal. An Anjouan licence, a three day dispute window and a $500 liability cap.

The SPICY275 offer at 10x playthrough with no cashout limit is genuinely competitive, and the Daily Cashback at 50 percent is better than most. Those are real and it would be dishonest to omit them. They are also worth nothing if you cannot get verified.

We do not recommend depositing here. If you already have, use Coindraw for withdrawals, never deposit by card, keep requests under $2,500, refuse every promotional offer while a withdrawal is pending, and escalate to CDS once four weeks have passed. Better rated options are in our US casino rankings.

Signup Bonus, code SPICY275: $2,750 deposit bonus plus 45 free spins. 10x wagering on deposit plus bonus, slots and keno only, and no limit on how much you can withdraw. Bonus amount is non-cashable and removed from your withdrawal request. Free spins carry 5x additional wagering with no added withdrawal restrictions. Play all spins before switching games.

On paper this is a strong offer. A 10x playthrough against the 40x house standard, and no cashout cap on a match bonus, are both unusual in this market. Whether you can collect is the question this review is actually about.

Standard wagering: 40x for Slots, Keno, Bingo, Board Games, Plinko and Scratch Cards. 60x for Table Games and Video Poker.

Not Allowed Games with any bonus: Baccarat, Craps, Crash games, Pai Gow Poker, Pontoon 21, Roulette, Shooting games including Fish Catch, Sic Bo, War, Tournaments, Live Dealer and Progressive Games.

No deposit bonuses: 40x playthrough for slots, 60x for table games. Maximum withdrawal is 1x face value with a $100 minimum. Any bonus under $100 caps at $100. Account balance must be $3 or less to claim. Consecutive free bonuses require a real deposit of $30 or more in between.

First time non depositing players: winnings from no deposit bonuses are paid only in cryptocurrency, usually Litecoin, and a one time $10 Litecoin verification deposit is required first. If you send any other cryptocurrency for that verification, the casino reserves the right to treat it as a real money deposit with no refund. Several Trustpilot complaints describe sending this verification amount and hearing nothing back.

Daily Cashback: 50 percent on real money deposits of $30 or more made within 24 hours of your first deposit the previous day. Deposit $60 and receive $30 to play with. 40x playthrough, 2x maximum withdrawal, $100 minimum. If applied on top of an active balance, the rules of the previous bonus carry over.

Weekly Cashback: credited Sunday afternoon EST on the previous week's net losses. 40x playthrough, 2x maximum withdrawal, $100 minimum. Cashable, so not deducted from your payout. Requires no pending withdrawals and a balance under $3.

Comp Points: 100 points equals $1. Minimum 1,000 points, maximum 20,000, one redemption per day. 40x playthrough, 1x maximum withdrawal. Points expire after 12 months.

Mixing funds: section 6.17 states that deposits made while a bonus is active may result in winnings being voided, with only the original deposit credited back. Clear your balance before redeeming the next offer.